Returns Policy. All sales are final. Because our products are research-grade peptides intended for laboratory evaluation, we do not accept returns or exchanges of opened, used, or correctly delivered orders. Limited remedies are available only for shipping damage or fulfillment errors, as described below.
1. All Sales Final
Orders for research-grade peptides are final once shipped. Due to the perishable, temperature-sensitive, and evaluation-only nature of our products, we cannot resell or restock items that have left our facility, and we therefore do not accept returns or exchanges of correctly delivered orders.
2. Damaged Shipments
If your order arrives visibly damaged, contact us at hello@orchidatelierco.com within 7 days of delivery and we will work with the logistics carrier on your behalf to seek a resolution. Please retain the original shipping carton, packing materials, and all affected product, as the carrier may require photographs or physical inspection.
3. Wrong or Missing Items
If you believe we shipped an incorrect or incomplete order, contact us within 7 days of delivery. Where a fulfillment error is verified, we may, at our discretion, send the correct item or issue an account credit. The original shipment must be held intact and unused pending our review.
4. Order Cancellations
Orders may be cancelled at no charge if requested before the order has shipped. To request a cancellation, email hello@orchidatelierco.com with your order number. Once an order has been handed to the carrier, it is final and cannot be cancelled.
5. Refused Shipments
Refused deliveries are non-refundable. If a customer or recipient refuses an otherwise correctly addressed and intact shipment, the order is forfeited and no refund, credit, or replacement will be issued.
6. Returned-to-Sender Shipments (Address Errors)
If a carrier returns a shipment to us due to an incomplete or incorrect address provided at checkout, the customer is responsible for original and return shipping costs and a 15% restocking fee, deducted from any refund or store credit issued at our discretion.
7. Not Covered
The following situations are not eligible for replacement, refund, or credit: change of mind; ordering the wrong product or quantity; suspected efficacy concerns; storage, handling, or reconstitution issues on the customer side; regulatory or institutional action affecting the customer; and any use of product outside legitimate laboratory evaluation.
8. How to Submit a Claim
- Email hello@orchidatelierco.com within 7 days of delivery with your order number, a brief description of the issue, and clear photographs of the outer packaging and affected product. We aim to respond within 2 business days.
9. Discretion and Final Determination
Orchid Atelier reserves sole discretion in evaluating, accepting, denying, and resolving all claims under this policy, including the form of any remedy provided.
Last updated: 2026-05-11.